This is a reblog from my AwesomeNotAweso.me blog which is about awesome and not awesome customer service experiences.
How does this relate to engagement? It’s about the experience Stylehatch.co created - it was fun, fast, and helpful. I was satisfied because I got what I wanted and fast - and they made it fun. Because of my experience, I will recommend them to anyone who asks me about tumblr themes.
How many experiences have you had that were NOT fun, fast, or helpful? Of those experiences, how many of those experiences really turned you off so much so that you no longer or fret having to do them again?
Fun, fast, and helpful experiences increase satisfaction and the likelihood of repeat engagement. If you attended a community meeting that was run well - you are likely went to another.
How many people do you know who dread going to the Department of Motor Vehicles - most. Nuf said.
This past weekend, I migrated my posterous blog to tumblr (not fun) and also built a new blog for my wife (still in the works). We choose Stylehatch.co themes for their slick, customizable, and affordable designs.
An hour ago, we emailed StyleHatch to see why the flowers across the…