In today’s government, it isn’t enough to just communicate with citizens. 

Today you must listen, respond, take comments, put them to use and show that you are doing so. The Framework for Action will guide you to successfully create an action plan that results in effective, meaningful, and valuable citizen engagement.

This workshop was given at the Social Media for Government Communications Conference in Washington, DC on February 13,  2012. It was facilitated by myself, Joseph Porcelli, Director of GovDelivery Engagement Services and Lauren Modeen our Digital Strategist.